Háblalo x Iberia
In the world, there are more than 500 million people with some kind of obstacle to interacting and accessing activities and services that most of them have at their fingertips. This application, created by the Argentinian startup 'Háblalo', allows them to make their travel experience more autonomous, comfortable and functional.
The main feature of 'Háblalo x Iberia' is the transcriber in which the message is written and the app converts it from text to speech, and vice versa. In addition, this message can be translated into eight languages. The app also allows communication through simple pictograms or keywords, specifically designed for the Iberia travel experience. When you select them, the speaker plays a complete sentence. In the case of selecting several, the app creates more complex phrases with greater content. The app also offers a guide with each of the steps to follow during the trip.
After a successful pilot, the solution has been scaled to the entire network, and Iberia is the first airline in the world to launch this app. 'Háblalo x Iberia' can be used on both Android and iOS devices. It is downloaded free of charge from the Play Store and Apple Store and can be used without an internet connection.
Objectives
01
Improve the autonomy and comfort of customers with communication difficulties during their travel experience
02
Promote innovation in accessibility through the use of technology adapted for effective communication
03
Train our employees in new forms of care
Impact
“The alliance between Hablalo and Iberia represents a before and after in the history of aviation: the beginning of a new standard of accessibility in the industry, led by one of the most important airlines in Europe and Latin America. We are very grateful to Iberia for their trust and for leading the way to a world without barriers.”
