Connected VIP Room

Technis

Technis
Implementation of video analytics systems to improve the operation of our VIP rooms with a direct impact on the experience of our customers.
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Thanks to the collaboration with Technis, Iberia's VIP lounges in Madrid have video analysis and artificial intelligence systems to monitor the entry, stay and exit of customers in the VIP rooms in real time. This makes it possible to optimize the allocation of resources, adjust staff at peak times and improve customer comfort, by providing them with real-time information about available spaces.

Objectives

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Impact

points of improvement in customer satisfaction

of reducing food waste through better measurement of consumption

daily measurements

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“Collaborating with Iberia has been an incredible opportunity for Technis to provide its experience in monitoring the flow of people and the occupancy of Iberia's VIPS rooms. Together, we have created a smarter and more efficient way to manage these spaces, improving both the operational vision and the passenger experience.”

Jean-Baptiste Biolay
General Manager
Technis

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